Privacy Policy

Last Updated: December 10, 2024

At Pluma Pilates, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or make a purchase from our store.

1. Information We Collect

We collect the following types of personal information when you interact with our website or make a purchase:

  • Personal Identification Information: Name, email address, mailing address, phone number, payment information (e.g., credit card details).
  • Transaction Data: Purchase history, payment details, billing and shipping addresses.
  • Usage Data: Information on how you access and use our website, such as IP address, browser type, and browsing activity (collected via cookies and other tracking technologies).
  • Marketing Data: Preferences in receiving marketing communications, including promotions or product updates.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To Process Orders: We use your information to process and fulfill your orders, including handling payments and shipping.
  • To Improve Our Website: We analyze how users interact with our website to improve functionality, performance, and user experience.
  • To Communicate with You: We may contact you with order updates, customer service inquiries, or marketing communications (if you opt-in).
  • To Comply with Legal Obligations: We may use or disclose your information as required to comply with applicable laws, regulations, or legal processes.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following situations:

  • With Third-Party Service Providers: We may share your personal information with third-party providers that assist in operating our website, fulfilling orders, processing payments, or conducting marketing campaigns.
  • With Shipping Partners: We work with suppliers and fulfillment centers to deliver products to you. These partners will have access to your shipping details (e.g., name, address) to fulfill your orders.
  • For Legal Compliance: We may share your information if required by law, court order, or to protect the rights, property, or safety of Pluma Pilates, its customers, or others.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. These technologies help us collect information such as your device type, browsing preferences, and website activity. You can adjust your browser settings to control cookie preferences or opt-out of certain types of tracking.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Right to Access: You can request a copy of the personal information we hold about you.
  • Right to Rectification: You can update or correct any inaccurate personal information.
  • Right to Deletion: You can request that we delete your personal data, subject to legal and contractual obligations.
  • Right to Opt-Out: You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails.

If you are a resident of the European Economic Area (EEA) or the United Kingdom (UK), you also have the right to lodge a complaint with the relevant supervisory authority.

7. International Transfers

As we operate globally, your personal data may be transferred to, stored, and processed in countries outside your home country, including the United States. By using our services, you consent to these transfers and agree to the handling of your data as outlined in this Privacy Policy.

8. Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

9. Children’s Privacy

Our website is not intended for use by individuals under the age of 18, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information about your child, please contact us immediately so we can take appropriate action.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Please review this policy regularly to stay informed about how we protect your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at hello@plumapilates.com